Organizations
Understand how organizations work — the container for your team, billing, and resources.
What Is an Organization?
When you create an account, an organization is automatically created for you. Think of it as your workspace:
| Resource | Scope |
|---|---|
| Billing & Subscription | Per organization |
| Licenses | Per organization (pooled) |
| Storage | Per organization (pooled) |
| Members | Belong to an organization |
| Rooms | Created within an organization |
| Recordings | Stored at the organization level |
| Settings | Configured per organization |
Your plan belongs to your organization, not your user account.
When you upgrade, add licenses, or purchase add-ons, those changes apply to the organization. All members of that organization benefit from the plan.
Multiple Organizations
A single user account can belong to multiple organizations. This is useful when:
- You work with multiple companies or clients
- You have separate workspaces for different teams or projects
- You're a consultant or contractor who joins client organizations
How It Works
- Each organization has its own plan, billing, and resources
- Your role can be different in each organization (Owner in one, Member in another)
- Switching organizations shows you that organization's context
Switching Organizations
Use the organization switcher in the navigation to move between organizations:
- Click your organization name in the sidebar
- Select the organization you want to switch to
- The interface updates to show that organization's content
Context matters. A meeting belongs to the organization in which you create it. It consumes that organization's shared capacity when it starts, not when it is merely scheduled. Check the selected organization before creating meetings or making changes.
Organization Billing
Billing is entirely at the organization level:
- Subscriptions are per organization
- Invoices are generated per organization
- Payment methods belong to the organization
- Licenses and storage are allocated to the organization
If you belong to multiple organizations, each has completely separate billing. Upgrading one organization doesn't affect others.
Example: Multiple Organizations
User: Jane Smith
Organization 1: "Acme Corp"
Role: Admin
Plan: Business (10 licenses)
Your meetings here use Acme's licenses
Organization 2: "Freelance Projects"
Role: Owner
Plan: Pro (2 licenses)
Your meetings here use your own licensesWhen Jane starts a meeting in "Acme Corp," it uses Acme's shared capacity. A meeting started in "Freelance Projects" uses that organization's capacity instead. Scheduling alone does not reserve either organization's licenses.
Creating Organizations
New organizations are created when:
- You sign up — An organization is automatically created for your account
- You're invited — Someone invites you to their organization (you join, not create)
Currently, additional organizations cannot be created manually from within the platform. Each account starts with one organization.
Organization Roles
Every member of an organization has a role:
| Role | Description |
|---|---|
| Owner | Full control, including managing admins |
| Admin | Full access to Admin Panel, can manage most things |
| Member | Can use the platform but not access Admin Panel |
Specialist roles also exist: Billing Admin, User Admin, License Admin, and Technical Admin. User is another standard app role. Page access and server-authorized actions differ for some specialist roles; use the detailed role guide rather than assuming full administration.
Your role in one organization doesn't affect your role in another. You could be an Owner of your personal organization and a Member in your company's organization.
Frequently Asked Questions
Related Documentation
- Admin Guide — Managing your organization
- Team Management — Inviting members and roles
- Billing & Plans — Organization-level subscription management
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