Payment Methods

Understand checkout options, saved cards, payment failures, and billing questions.

Checkout Options

Use the methods actually offered for your currency and checkout. The web payment flows support card processing through Stripe or Paymob, and can offer mobile-wallet or Fawry payments. Some flows also support the organization's Qriib wallet balance. Do not assume every method or card brand is available in every region or flow.

Follow the selected provider's instructions. A redirect, pending payment, or Fawry reference code does not by itself mean payment succeeded. Return to Billing & Plans or the invoice to check the final status before retrying a payment.

Saved Cards

The Payment Methods card in Admin Panel → Billing & Plans lists saved cards, their expiry when available, and the default card. Its menu lets you set another saved card as default and delete cards when more than one is present. The current card does not expose a standalone Add Payment Method or Edit card button; card collection occurs in supported checkout/setup flows.

The UI disables deletion when only one saved card remains. Cancelling a subscription does not make a documented “remove the last card” action appear. Removing a payment method is not cancellation of the subscription.

Trial Verification

Trial card setup can make a temporary verification charge separate from subscription fees. Review the amount and currency shown. Choosing mobile wallet or Fawry in the trial offer, when offered, requires confirmation to leave the trial and make a full-price paid purchase. See Free Trial.

Failed Payments

Check the invoice's outstanding amount and the subscription's billing status. Follow any displayed retry or payment action, verify your card details and available funds, and contact your bank or support if payment continues to fail.

Unresolved nonpayment can lead to loss of paid access and a return to Free. Do not assume a fixed grace period, a guaranteed email, or that updating a card alone has settled an outstanding invoice. Confirm the payment result.

Taxes and Refund Questions

Use the actual order and invoice totals for tax treatment. Invoices can show a separate tax line when tax is nonzero; prices are not documented as universally tax-inclusive. Contact support for tax-document or billing-error questions rather than assuming an automatic exemption process.

Scheduled downgrades do not automatically refund unused time. That is not a universal refund policy for every charge. Contact support about disputed or incorrect charges; manage App Store or Google Play purchases and cancellation through the relevant store. Invoice-based or wire-transfer arrangements are not a documented self-service checkout option.