Subscription
Managing Your Subscription
Learn how to upgrade, downgrade, add licenses, and modify your subscription.
Your subscription can be modified at any time from the Admin Panel → Billing & Plans page.
Existing user? If you're familiar with our old "rooms" model, licenses are the new term for concurrent meeting capacity. Learn what changed.
Quick Reference
| Change Type | When It Takes Effect | Billing Impact |
|---|---|---|
| Upgrade plan (Pro → Business) | Immediately | Prorated charge today |
| Add licenses | Immediately | Prorated charge today |
| Add add-ons | Immediately | Prorated charge today |
| Remove licenses | Next billing cycle | No refund |
| Remove add-ons | Next billing cycle | No refund |
| Downgrade plan (Business → Pro) | Next billing cycle | No refund |
| Cancel to Free | Next billing cycle | No refund |
| Change Monthly → Annual | Next billing cycle | No credit or refund |
| Change Annual → Monthly | Next billing cycle | No refund |
Learn More
Upgrades
Upgrade your plan, add licenses, or switch to annual billing
Downgrades & Cancellation
Reduce licenses, downgrade plans, or cancel to Free
Proration Explained
When you make mid-cycle upgrades, charges are prorated:
Prorated Amount = (Additional Monthly Cost) × (Days Remaining ÷ Days in Cycle)Example: Adding 3 licenses on Day 10 of a 30-day cycle:
Additional monthly cost: 3 × $9.99 = $29.97
Days remaining: 20
Prorated charge: $29.97 × (20 ÷ 30) = $19.98Related Documentation
- Plan Comparison — Compare plan features and pricing
- How Licenses Work — Understand the license pool model
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