Cloud Storage

Understand pooled storage, optional overage billing, spending caps, and deletion.

Included Storage

Plan	Per concurrent license	Example
Free	0 GB	1 license: 0 GB
Pro	10 GB	5 licenses: 50 GB
Business	12 GB	5 licenses: 60 GB

Storage is pooled within one organization. Storage add-ons increase that pool, not each user's personal allocation or another organization's storage.

Usage includes meeting recordings, webinar recordings, standalone Hub files, and committed recordings from a linked VCloud integration. A recording imported into the Hub is not counted twice. Chat history and whiteboard activity are not separate metered sources merely because they exist; saved files count through the applicable storage source.

Extra Cloud Storage

Open the plan configurator from Billing & Plans and select an available storage tier. The current web storage selector bills storage add-ons monthly, including on an annual base plan. Sizes and prices come from the catalog; review the order summary rather than relying on a fixed price table.

The free trial does not include add-on purchases. Convert to a paid subscription if you need an add-on during the trial.

Limits and Overage Billing

Open Admin Panel → Usage & Analytics to review included storage, usage, overage policy, and incurred charges.

State	Meaning
Below 80%	Within included storage
80% or more, below 90%	Storage warning
90% or more, below 100%	Higher storage warning
Included limit reached, overage disabled	New storage is blocked
Overage enabled with spending headroom	Additional storage can be admitted
Overage cap reached	New storage is blocked

Overage billing is opt-in, not an automatic charge whenever included storage is exceeded. When enabled, choose an offered monthly spending cap or the unlimited option, review the preview, and confirm. Unlimited removes the spending ceiling; it does not make storage free.

Use the displayed rate and cap. Billing rounds overage up to whole billing units of 1 GiB (1,073,741,824 bytes), tracks the period's peak overage, and applies the configured monetary cap. Deleting files later does not erase an already incurred peak charge. A cap may leave less than one billing unit of unusable headroom.

Storage availability affects cloud recording and uploads. It does not itself prevent a meeting from being created or started. Do not rely on a recording grace period, automatic partial-recording recovery, or a guaranteed 95% login warning.

Freeing Space

Review which storage source uses the space.
Download any content you need to keep.
Remove the stored content through its management interface and refresh usage.

Downloading alone does not free space. The server copy remains until you remove it.

Hub files moved to Trash can be restored while they remain there. Permanently delete and Empty Trash are irreversible. Recording-management actions may differ from Hub actions; read the confirmation rather than assuming every Delete action is permanent or recoverable.

Reducing Storage or Returning to Free

Review the effective date when removing a storage add-on or reducing licenses. The smaller allowance can block new storage if current usage exceeds it and the overage policy does not allow more. Reduce stored usage or review a suitable paid allowance or overage cap before the change takes effect.

Free has no included cloud storage. Export important recordings before losing paid access. There is no verified automatic recording-deletion date or guaranteed download grace period in this flow; do not treat cancellation as either immediate deletion or a promise of indefinite retention.