Downgrades & Cancellation
Reduce your subscription or stop renewal, and understand the effect on capacity and storage.
Reducing a Paid Subscription
From Admin Panel → Billing & Plans, choose the available downgrade or decrease action. Review the target plan, licenses, add-ons, and effective date, then confirm the change.
Plan downgrades and add-on quantity decreases or removals are scheduled rather than refunded for unused time. Retain enough base licenses for your capacity add-ons; the configurator limits quantities against that pool. Do not assume it forecasts your future concurrency needs from historical peak usage.
Review the pending-change summary after saving. Use the undo action offered for the pending plan or add-on change before it takes effect. A change is not undone until the updated subscription confirms it.
Cancelling to Free
- Open the subscription's management actions in Billing & Plans.
- Select Stop renewal.
- Review the benefits and add-ons you will lose and the displayed access end date.
- Optionally provide a reason, then confirm that you want to stop renewal.
- Check the cancellation status. Use Restart renewal while cancellation is still pending if you want to keep the subscription.
Download any recordings and files you need before your paid access ends.
The web cancellation request schedules cancellation at the current period end. When the paid cancellation is applied, the subscription returns to Free and its add-ons end. Free means:
- Meeting duration limited to 1 hour and 20 minutes (80 minutes)
- Reduction to 1 license
- No included cloud storage or paid cloud-recording allowance
- Loss of paid report entitlements and purchased add-ons
Keep a local copy of important recordings before changing plans. Ask your administrator about your organization's retention requirements.
To cancel a trial, contact support before expiry and obtain confirmation that paid conversion has been stopped. See Free Trial.
Refunds and Mixed Changes
Scheduled reductions do not create an automatic unused-time refund or credit. This describes the billing operation, not a blanket refund policy for every payment, billing error, or store purchase. Contact support about disputed charges; store purchases must be managed through the applicable store.
Mixed changes can include an immediate charge and scheduled reductions. Review the actual preview rather than following a fixed two-step recipe. A target license count must remain within the catalog limits and support the retained capacity add-ons.
Subscriptions managed by the App Store or Google Play cannot be cancelled or changed through the web billing endpoints. Use the store's subscription management instead.
Related Documentation
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